Privacy Policy

Effective Date: 02/01/2025

SignAccess AI, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you access our website, applications, products, and services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve the Services. The types of information we collect include:

a. Information You Provide

• Account Information: Name, email address, phone number, and other contact details.
• User Content: Content you upload, submit, or share via the Services, including video or text data for real-time sign language translation.
• Payment Information: Billing details such as credit card information and billing address.

b. Automatically Collected Information

• Usage Data: Details about how you interact with the Services, such as time spent, features used, and pages visited.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: Data collected via cookies and other tracking tools to improve user experience.

c. Information from Third Parties

We may collect information from third-party services, such as social media platforms, when you interact with us through those services.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide and Improve the Services: Personalizing your experience, processing transactions, and delivering features like real-time sign language translation.
2. To Communicate With You: Sending notifications, updates, and customer support communications.
3. For Research and Development: Enhancing our technology, algorithms, and Services.
4. For Compliance and Security: Preventing fraud, ensuring legal compliance, and protecting the integrity of the Services.

3. How We Share Your Information

We do not sell your personal information. We may share your information as follows:

1. With Service Providers: Third-party vendors who assist in delivering and improving the Services, such as payment processors, hosting providers, and analytics companies.
2. For Legal Reasons: To comply with legal obligations, enforce our Terms of Use, or protect our rights and the safety of users.
3. With Your Consent: When you provide explicit consent for sharing your information with others.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

1. Access and Update: Request access to or corrections of your personal information.
2. Data Portability: Request a copy of your data in a portable format.
3. Deletion: Request deletion of your personal information, subject to legal and contractual limitations.
4. Opt-Out: Adjust cookie settings or unsubscribe from marketing communications.

To exercise your rights, please contact us at contact@signaccess.ai.

6. Data Security

We use industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Services are designed to be accessible to users of all ages, including minors. If you are under 18, you may use the Services only with parental or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected such information, contact us at contact@signaccess.ai.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. By using the Services, you consent to such transfers, which will be conducted in compliance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or through other communication methods. Your continued use of the Services constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, contact us at: